Grand Hotel Casino provides the kind of rewarding online gambling experience that can only be the result of years of experience. In operation since the early days of 1999, and part of the well known and professional Mini Vegas group, Grand Hotel Casino was a recipe for success from the start and never fails to disappoint. Visit this casino and immediately you will be treated like the guest at a luxurious 5 star Grand Hotel visually, it really does make you feel like you've taken a vacation, complete with palm trees, magnificent sunsets and the feeling of royalty. Not only is the site visually appealing though, drawing you in, it is also very well laid out, with all you need to know just a click away. Being an existing player at this casino, I usually get a monthly newsletter which offers great competitions, reload bonuses, special weekly bonuses and some nice promotions which all add great value to your player experience but for the sake of this review, I decided to check out if what was on offer on the site was any different to what I see.

Welcome Bonus and Promotional Offerings
Currently Grand Hotel Casino is offering a $12 free sign up bonus - no purchase required when you download the casino software and open a Real Player account. The bonus will be credited to your account within 12 hours and you will be able to try out the games. The nice thing is that you will be able to cash in after reaching an amount of $100, even if no purchase was made, but it's my experience that one you get playing at this casino, you won't want to stop! Another great thing is that the $12 bonus can be used in conjunction with the 100% up to $100 match bonus which is also available to first time depositors. The thing is that you have to claim the deposit within 72 hours by visiting the promotional page (a pet hate of mine) but you are getting free money after all, so it is worth the effort (I'm just spoilt by those who credit bonuses automatically). Please note that there are terms and conditions associated with the bonuses (wagering of 25 times the purchase plus the bonus), so make sure you read these before accepting! In addition to the welcome bonuses, Grand Hotel Casino is also giving away $20 free purchase bonus when you make your first purchase using either FirePay or Neteller. This is another one you have to claim, this time via e-mail, so be prepared! There are also a variety of promotions linked to the Grand Hotel Loyalty scheme, which I decided to check out next.

Grand Hotel Casino Loyalty Program
Right, now Grand Hotel Casino has devised a personalized promotion where the "more you spend the more you gain" concept is applied how unusual! Seriously though, every time you play as a real player, you earn points called KEYS which are deposited as cash each month into your account ($10 is equivalent to one KEY). Grand Hotel Casino will pay your bonus directly into your account from the 10th to the 15th of the month following the one in which you earned the bonus. An e-mail notifying you how much you have won and how many KEYS have been carried over in your account will also be sent to you. This offer really makes it necessary to play a lot but if you'll be doing it anyway, then you can only benefit from it.

Download and Registration
Grand Hotel Casino has both Flash and Download versions of the casino. As usual, the download version has more features and games than the Flash version, so I would suggest using it if you have the disk space, although if you prefer to play in Flash, you will be eligible for $30 free on an initial deposit of $100 just for playing on it...so really up to you. The download process might take a while due to the sheer number of games offered by this casino but once this is done the installation and registration should go pretty quickly. Already a player at this casino, there was no need for me to go through this process, so I headed straight for the cashier to make my deposit.

Banking
While I always use my Neteller account when playing at casinos, you can play in US dollars, UK pound or Euro and deposit via methods such as Credit Cards, FirePay, eWalletXpress/900PAY, Citadel, Bank Transfer, ECO Card, Moneybookers, PaySpark, Click2Pay, Use My Bank, InstaDebit, and Ukash. Banking is strictly monitored and secure, so you don't have to worry about your money and payouts. Most processes are completed in minutes and you'll be on your way to play!

Games Offering
Powered by Microgaming, Grand Hotel Casino has over 370 download games including progressive jackpot games and over 90 Flash Games, so any way you play, you're sure to have a great time. True to Microgaming standards, all games have superb high quality graphics, smooth game play and some really amazing features (I'm a fan...can you tell??). Anyway, no matter what your game of choice, you are sure to find it at Grand Hotel Casino. With so many variations of each game genre, it’s difficult to know where to start! Thankfully the games lobby is set out according to game type, so that makes it a little easier. I decided to start with the Card and Table games, and with my favorite Blackjack (of which there are 12 varieties) and started with a multi-hand game which I quickly abandoned as it becomes very expensive if you’re not a winning streak. I then ended up playing Atlantic City Blackjack which proved to be a lot of fun with pretty high betting limits (although I didn't hazard a chance at maximum bets this time around).

I then moved on to Poker, once again there are quite a few games to choose from including Poker Pursuit, Pai Gow and Cyberstud Poker. After a couple of hands I turned the game in and had a look what else was on offer. There are number of variations of Roulette as well as games like Craps, Red Dog, Baccarat, Sic Bo, Keno, Scratch and Flip Card games. If you're a Video Poker fan, you will also be spoiled for choice at Grand Hotel Casino with over 30 Video Poker games including 50 and 100 hand Power Poker games.

In addition to the Table and Card games, Grand Hotel Casino also has over 180 slots games with more than 60 Reel Slots with handsome paybacks, over 100 Multi-line Slots, and over 35 Bonus feature slots. New Slot games are also added every month, so you will never be bored! I always start with the Classics like Thunderstruck and Tomb Raider, but there is literally every game you can think of here and then some! I tried my hand at the classics and then experimented with a couple I've never played before like Cosmic Cat and Zany Zebra, but found that I far prefer the Video and Bonus slots.

Then it was on to the Progressives whose jackpots are ticking away waiting to be won. First it was Major Millions and when my balance ran low I headed towards King Cachalot which seems to pay a lot! Really, you could spend all day here! But after a rollercoaster ride and winning $500 I decided to call it a day and cash out. This was completed within minutes with very little hassle and the money was back in my account within 48 hours.

Customer Support
Having dealt with Customer Support on numerous occasions at this casino, I can honestly say that they are beyond reproach and operate in a highly efficient and professional manner 24/7 via e-mail, toll free numbers and a newly added service Free phone (where you leave details and they call you back at their expense).